DOHO ("we", "our", or "us") operates the DOHO mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

1. Information We Collect

1.1 Personal Information

When you create an account or use the App, we may collect:

• Full name — provided during registration
• Phone number — used for account verification via SMS OTP
• Email address — used as an alternative login method
• Country, state, and area — to determine service availability
• Language preference — to display the App in your preferred language

1.2 Location Data

With your permission, we collect:

• Precise GPS location — to verify you are within our delivery service area
• Delivery address coordinates — to calculate delivery distance and estimated time

Location data is only accessed when you actively use the App and grant location permission. You can revoke this permission at any time through your device settings.

1.3 Transaction Data

• Order history — items purchased, order totals, delivery details
• Coin transactions — loyalty coin earnings and spending within the App
• Voucher history — promotional vouchers won and redeemed

1.4 Automatically Collected Information

• Device information — device type, operating system version
• App usage data — session duration, screens viewed (collected via Firebase Analytics)
• Advertising data — ad interaction data collected by Google AdMob when you view rewarded video ads

2. How We Use Your Information

We use the collected information to:

• Create and manage your account
• Process and deliver your orders
• Verify your location is within our service area
• Calculate delivery distance and estimated delivery time
• Manage the loyalty coin reward system
• Provide promotional vouchers and discounts
• Display rewarded video advertisements
• Communicate with you about your orders
• Improve the App and our services

3. Third-Party Services

We use the following third-party services that may collect information:

3.1 Google Firebase

• Firebase Authentication — for secure account login via phone or email
• Cloud Firestore — for storing user data, orders, and transactions
• Firebase Analytics — for understanding App usage patterns

Google Firebase Privacy Policy: https://firebase.google.com/support/privacy

3.2 Google AdMob

We display rewarded video advertisements through Google AdMob. AdMob may collect device identifiers and usage data for ad personalization.

Google Ads Privacy Policy: https://policies.google.com/privacy

3.3 Google Maps

We use Google Maps to display maps, calculate distances, and help you set your delivery address.

Google Maps Privacy Policy: https://policies.google.com/privacy

4. Data Storage and Security

Your data is stored securely on Google Firebase servers. We implement appropriate security measures to protect your personal information, including:

• Encrypted data transmission (HTTPS/TLS)
• Firebase Security Rules restricting data access
• Password hashing for account credentials

While we strive to protect your data, no method of electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you our services. If you wish to delete your account, please contact us and we will remove your personal data within a reasonable timeframe.

6. Your Rights

You have the right to:

• Access — request a copy of your personal data
• Correction — request correction of inaccurate data
• Deletion — request deletion of your account and personal data
• Withdraw consent — revoke location or other permissions at any time
• Opt out of ads — adjust ad personalization in your device settings

7. Children's Privacy

DOHO is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

8. Payment Information

DOHO currently operates on a Cash on Delivery (COD) payment model. We do not collect or store any credit card, debit card, or other financial payment information through the App.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at: